GUL, S.; SAEED, A. . Managing Consumer Anger And Consumer Forgiveness Through Service Recovery Strategies In Transportation Sector. Research Journal for Societal Issues, [S. l.], v. 6, n. 2, p. 360–374, 2024. DOI: 10.56976/rjsi.v6i2.227. Disponível em: https://rjsi.org.pk/index.php/Research/article/view/227. Acesso em: 12 jul. 2025.